We no longer sell Sick Pay Insurance but here is some information for existing customers.
We want to make sure you understand exactly when we will and will not pay out.
To help you understand, ask yourself the following question:
In the two years before you set up your Sick Pay Insurance had you:
If your answer to either of these is 'yes', then you won’t be covered for that specific medical condition until you have been symptom or treatment free, and have not needed a follow up appointment about it, for two years after your cover started.
However, the good news is you’re covered for all other medical conditions or accidents, from day one!
We promise if you become unwell and need to claim we will only ask your doctor or specialist about the specific condition you're claiming for. We don't take into account things like:
Please call one of our friendly, UK based people on 0800 313 4144 or email firstname.lastname@example.org and we’ll be happy to answer your question.
The easiest way to make a claim is to call us on the number below, or email us with your contact number. You can always write to us, but it’s not as quick.
You’ll just need to let us know your policy number, the type of illness or accident that stopped you from working, the date it started or happened and your contact number.
We’ll then get in touch with your doctor to confirm you’re too unwell to work in your job. We’ll help you through your claim and get it all sorted for you as quickly as possible.
Claims number: 0800 681 6286
Claims email: email@example.com
LV= Health Claims Team
Pynes Hill House
We cover nearly every type of job – in fact there are only 5 job types we can’t cover, which are the Armed Forces, or any kind of Diver, Miner, Fisherman or Professional Sportsperson. So if you move to one of them after you have set up your cover, then unfortunately we can’t cover you.
The maximum age you can keep it to is age 70, or until you retire. You can cancel it at any time.
When you set up your Sick Pay Insurance, we sent you a link to your own personal customer hub where you can log in and update most of your personal details.
However, if it’s easier, you can always call us on 0800 681 6285 where we’re happy to do this for you.
Sick Pay Insurance is designed for individuals, so you can’t add people to your own individual cover.
With your Sick Pay Insurance, you get free access to our Member Care Line. It’s available 24 hours a day to provide telephone counselling on a range of subjects including health and legal matters.
For example, if you’re worried about an aspect of your health or would like to speak to a counsellor about the way you feel, qualified nurses and experienced counsellors are available to take your call day or night
We also have a legal advice service which specialises in the following categories of law:
You can call our Member Care Line on: 0800 876 6166 - select option 1. It’s available 24 hours a day and calls may be recorded.
Call our UK-based advisers for help and to make a claim.
0800 681 6285
TextDirect: 18001 0800 681 6285
Lines are open: 8.30am - 6.30pm Monday to Friday
We may record and / or monitor calls for training and audit purposes.
USA, Canada, Australia - (011 44) 800 678 1906
Europe, South Africa, New Zealand - (00 44) 800 678 1906
An insurance provider you can trust established in 1843.