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QuickCover Life Insurance

Get peace of mind with our quick and easy life cover

Mobile Phone showing the QuickCover Life Insurance screen

Making a QuickCover Life Insurance claim

We're here to pay claims, not wriggle out of them. Read about what your family should do in the unfortunate event of a claim.

Don’t forget about the LV= Legal & Wellbeing Support Line

This service is available to you as soon as your policy starts as well as when making a claim.

Read more about your member benefits

Firstly, contact us

Contact us as soon as possible - call, write or email whichever suits you best.
We're available 8.30am - 6.30pm, Monday to Friday

  • Call us on 0800 681 6286 (for TextDirect call 18001 0800 681 6286).
    If calling from overseas, you can contact us on +44 1392 366 685
  • Email us at healthclaims@lv.com.
  • Write to us at: LV= Health Claims Team, Pynes Hill House, Rydon Lane, Exeter, EX2 5SP.

We may record and/or monitor calls for training and audit purposes.

What we'll need

  • We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
  • We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.

Terminal Illness

QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.

Other Liverpool Victoria Friendly Society Policies

If you have another policy with us and need to make a claim, visit our customer help section on how to make a claim.


Frequently Asked Questions

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Why have you asked to see the birth certificate or passport? We need to confirm the date of birth of the person insured to make sure that he or she has been paying the correct premiums.

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What is your response time to enquiries? We do our best to respond to any enquiries as quickly as possible. But depending on the type of your enquiry it may take us up to five days to get back to you.

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Does an original death certificate have to be sent in? Yes. For every death claim we would prefer to receive an original certificate. If this presents any difficulties we can accept a Standard Verification Form completed by a solicitor.

View more FAQs

LV=, County Gates, Bournemouth, BH1 2NF, UK