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Pet insurance customer reviews

See what our customers say

Read unbiased reviews and ratings from our pet insurance customers

We're keen to get feedback from our customers so we've partnered with reevoo, an independent review company. Find out how, as a customer, you can leave feedback below.

Or call our UK call centre on

0800 022 3906

Existing customer contact details

8am - 8pm Monday to Friday
9am - 5pm Saturday
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For Text Phone, first dial 18001

How you can leave feedback

  1. You purchase a pet insurance policy directly from our website.
  2. Once you've received your policy documents you'll get an invitation by email from reevoo within two weeks asking you to give feedback.
  3. Your feedback will be published on our website usually within a day or so.

  • We aren't involved in handling the feedback at any stage.
  • Reevoo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.

Pet Insurance reviews verified by reevooReevoo

Ease of purchase
Value for money
Overall rating
Scores 9.0 out of 10 based on 285 reviews
8 out of 10


Essex GB
Very easy and straight forward, put in my dogs details and 2 option's came up, again very clear with which both policys covered, and with a monthly or one off payment option
Reviewer left no comment
Confirmed purchase: 21 April 2017
Published on: 25 April 2017
10 out of 10


Runcorn GB
A few quick clicks and I have everything sorted. LV are also very nice do deal with over the phone.
Reviewer left no comment
Confirmed purchase: 13 April 2017
Published on: 19 April 2017
8 out of 10


Frome GB
Very straight forward and easy to understand. Gives me the cover I need at a fair price
Nothing so far
Confirmed purchase: 12 April 2017
Published on: 16 April 2017
10 out of 10


Royston GB
The easy process of finishing the sign up to the policy after I chose LV on one of the proce comparison sites.same policy is 10£ cheaper than the competitior I was using up till now.Great value for money
Reviewer left no comment
Confirmed purchase: 11 April 2017
Published on: 16 April 2017
9 out of 10


Norwich GB
Already a client so know quality
Reviewer left no comment
Confirmed purchase: 09 April 2017
Published on: 16 April 2017

Most recommended

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Looking for multi pet insurance discounts?

Get a 5% multi pet discount when you insure two or more pets with us.

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More on multi pet insurance

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 536KB)

Pet Insurance Policy Summary (PDF 97KB)