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Pet insurance customer reviews

See what our customers say

Read unbiased reviews and ratings from our pet insurance customers

We're keen to get feedback from our customers so we've partnered with reevoo, an independent review company. Find out how, as a customer, you can leave feedback below.

Or call our UK call centre on

0800 022 3906

Existing customer contact details

8am - 8pm Monday to Friday
9am - 5pm Saturday
Calls may be recorded
For Text Phone, first dial 18001

How you can leave feedback

  1. You purchase a pet insurance policy directly from our website.
  2. Once you've received your policy documents you'll get an invitation by email from reevoo within two weeks asking you to give feedback.
  3. Your feedback will be published on our website usually within a day or so.

  • We aren't involved in handling the feedback at any stage.
  • Reevoo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.

Pet Insurance reviews verified by reevooReevoo

Ease of purchase
Value for money
Overall rating
Scores 9.1 out of 10 based on 213 reviews
9 out of 10


durham GB
it was so easy and clear to understand
Confirmed purchase: 24 February 2017
Published on: 26 February 2017
10 out of 10


Woodbridge GB
Wording easily understood
Comparing this product with others appeared as good or better
Interval period between start of insurance and time when claims could be made
Confirmed purchase: 23 February 2017
Published on: 26 February 2017
8 out of 10


Edinburgh GB
Easy interface online
Ease of access to information
Great coverage and better value than competitors
(Not had to use it yet though!)
Reviewer left no comment
Confirmed purchase: 23 February 2017
Published on: 25 February 2017
9 out of 10


Monmouth GB
Good cover for a good price
Not yet
Confirmed purchase: 21 February 2017
Published on: 23 February 2017
10 out of 10


Northwich GB
Quick and easy to arrange. Good discount for current customers.
Reviewer left no comment
Confirmed purchase: 20 February 2017
Published on: 22 February 2017

Most recommended

We're proud to be the UK’s most recommended insurer

YouGov Most Recommended Insurer

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Looking for multi pet insurance discounts?

Get a 5% multi pet discount when you insure two or more pets with us.

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More on multi pet insurance

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 536KB)

Pet Insurance Policy Summary (PDF 97KB)

LV=, County Gates, Bournemouth, BH1 2NF, UK