We're here to pay claims and pay them as quickly as possible. Here you'll find all the information you need to make a life insurance claim.
Please note, this claims process only applies to policies issued through our Exeter office or through Permanent Insurance Company Limited.
If it isn't then it's likely to be an older Liverpool Victoria Friendly Society Limited policy and the number to phone is 0800 550 050.
We may record and/or monitor calls for training and audit purposes.
Why have you asked to see the birth certificate or passport?
We need to confirm the date of birth of the person insured to make sure that he or she has been paying the correct premiums.
What is your response time to enquiries?
We do our best to respond to any enquiries as quickly as possible. But depending on the type of your enquiry, and how much information you give us, it may take us up to five days to get back to you.
Does an original death certificate have to be sent in?
Yes. For every death claim we would prefer to receive an original certificate. If this presents any difficulties please let us know.