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Catch up with the latest press releases from LV=

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LV= wins two customer champion awards in the Institute of Customer Services Awards

Press release: 14/10/2011

Two LV= staff have won awards for their outstanding customer service. Isaac Caruana has been named East of England Customer Champion 2011 and Helen Crosbie is the South West England Customer Champion 2011.

Helen works at LV='s head office in Bournemouth where she handles home insurance claims and has consistently gone the extra mile for customers to help get claims resolved quickly. Isaac works at LV='s Ipswich office where he handles car insurance claims. He was nominated for the award by his team leader Catherine Hill because he is a valuable team member who is always willing to help his colleagues with their work and give advice and support as needed.

The Customer Champion competition is run by the Institute of Customer Service to find customer-facing employees who deserve special praise for the service they deliver. It is designed to recognise and reward employees who provide outstanding customer service.

Jo Causon, Chief Executive of the Institute of Customer Service said: "Customer service needs to be on the agenda at the very top of an organisation for it to work well on the front line. Organisations that understand and recognise this are the ones that reap the biggest benefit."

Peter Horton, Operations Director for LV='s general insurance business, said: "We strive to deliver an excellent service to all our customers at LV= and it is great to see people being recognised for their efforts in this way. I am delighted that we have two winners in the competition this year and I congratulate both Helen and Isaac."

LV= also won the Best Customer Service in Financial Services category at the European Call Centre Awards and the National Customer Service Awards earlier this week, as well as being highly commended in its Employer of the Year category.


LV= employs over 5,000 people and serves over four million customers with a range of financial products. We are the UK's largest friendly society and a leading financial mutual.

When we started in 1843 our goal was to give financial security to more than just a privileged few and for many decades we were most commonly associated with providing a method of saving to people of modest means. Today we follow a similar purpose, helping people to protect and provide for the things they love, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products.

We offer our services direct to consumers, as well as through IFAs and brokers, and through strategic partnerships with organisations such as ASDA, Nationwide Building Society and a range of trades unions.

LVFS is authorised and regulated by the Financial Services Authority, register number 110035. LVFS is a member of the ABI, the AFM and ILAG.

Registered address: County Gates, Bournemouth BH1 2NF. www.LV.com